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Weekly Casino Customer Service Tip
Gaming Guest Service
from A to Z
Investment In Human Capital Robinson Associates White Paper
Press Releases
September 15, 2008
Stellar Casino
Service Translates Into Longer Guest Visits
September 10, 2008
Five Keys to
Dynamic Training That Turns Casino
Employees Into Guest Service Superstars
August 25, 2008
Casino Employees
Must Understand What Guest Service Is in Order to Deliver It
August 18, 2008
Casino Employee
Reward-and-Recognition Program Deserves Thorough Third-Party Evaluation
August 11, 2008
It’s Never Too
Late to Launch A Guest Service Program; Five Crucial Steps to Get the
Process Going
July 28, 2008
Review Casino
Employee Guest Service Training to Ensure It Is Effective
July 21, 2008
Stellar Casino
Guest Service Can Result in Longer Play
July 9, 2008
As Casinos
Struggle With Today’s Slow Economy,
They Must Stop Renting Guests and Emphasize Service
June 30, 2008
Evaluate Casino
Employee Orientation to Be Sure New Hires Start Their Jobs the Right Way
June 23, 2008
Review Casino
Marketing Effectiveness to Assure It Is Part of Property’s Long-Term
Success
June 16, 2008
Improve Casino
Internal Communication By Learning What Not to Do
June 16, 2008
Casinos
Should Launch Internal Operational Review With A Hard Look At Marketing
May 27, 2008
Casinos Must Have
Effective Leaders and Managers to Roll Out Organizational Improvement
May 19, 2008
To Implement
Internal Organizational Improvement,
Teach Casino Managers How to Create Correct Culture
May 12, 2008
Casino Managers
Require Strong Support to Roll Out Organizational Improvement
May 5, 2008
Employee Support
Is Critical to Success of Organizational Improvement At Casinos
April 28, 2008
Learning from
Mistakes Is Important Part of Organizational Improvement At Casinos
April 21, 2008
Emphasis On
Employee Training Sets Casinos On Path to Organizational Improvement
April 14, 2008
Casinos Position
Themselves for Success By Investing in Employees’ Skills, Professionalism
April 7, 2008
Casino’s
Physical Environment Has Impact On Culture of Organizational Improvement
March 31, 2008
Casino
Organizational Improvement Must Be Supported By Effective Internal
Communication
March 24, 2008
Benefits of
Casino Employee Training and Improvement Are More Than Just Financial
March 17, 2008
Casino Executives
Could Learn from IBM White Paper That Validates Importance of Customer
Advocates
March 10, 2008
Casinos Can Learn
from IBM’s Perspective On the Importance of Customer Advocates
March 3, 2008
Five Key Steps
Help Casinos Reap Rewards Of Organizational Improvement
February 25, 2008
Being Helpful for
Casino Customers Boosts Service Level
February 18, 2008
Being Hospitable
Is Important to Providing Outstanding Casino Guest Service
February 11, 2008
Casino Guests
Just Want to Be Happy While At the Property
February 4, 2008
Hospitality Is
Important Part of Good Casino Guest Service
January 28, 2008
Outstanding Guest
Service Is What It’s All About At Casinos
January 21, 2008
Outstanding
Service Helps Casino Customers Have Good Time
January 2008
Effective
Presentation Skills Are Critical to Professional Success, By Martin R.
Baird
January 14, 2008
Casino Customers
Should Leave the Property Feeling Great
January 2, 2008
Gratification Is
Side Benefit of Great Casino Guest Service
December 31, 2007
Blend Awareness
Into Service and Turn Guests Into Advocates
December 24, 2007
Casino Chief
Executive Officers and General Managers Let Internal Policies Hinder Their
Property’s Growth
December 17, 2007
Five Keys to Creating Effective
Casino Managers and Supervisors
December 10, 2007
Casino HR Departments Need A
System to Create Employee Advocates, Reduce Turnover and Improve Staff
Performance
December 3, 2007
Casino Chief
Financial Officers Can Cut Costs, Forecast Revenues By Focusing On Guest
and Employee Advocates
November 26, 2007
Casino Guests
Should Be Treated Like Kings By Employees
November 19, 2007
Give Casino
Guests the Holiday Gift They Want Most – An Amazing Gaming Experience That
Turns Them Into Advocates
November 12, 2007
Casino Job
Difficulties Must Be Overcome To Turn Guests Into Advocates for the
Property
November 5, 2007
Casino Managers
Need to Turn Staff Members Into Employee Advocates for Their Property
October 29, 2007
Casino Guests
Just Want to Be Happy While At the Property
October 22, 2007
Guests & Guest
Advocates Are What It’s All About At Casinos
October 15, 2007
Friendships Can Evolve from
Process Of Creating Casino Guest Advocates
October 2007
Robinson &
Associates Will Participate in Employee Communication Panel During Global
Gaming Expo
October 8, 2007
Every Casino
Employee Must Contribute To Effort of Creating Guest Advocates
October 1, 2007
Great Experience
Turns Casino Guests Into Advocates
September 24, 2007
Savvy Casino
Managers Are On to Something: Great Guest Service Contributes to the
Bottom Line
September 17, 2007
White Paper
Explores the ROI Question For Casino Internal Improvement Programs /
Advocate Index™, Advocate Development System™ Contribute to
ROI
September 17, 2007
What? The
Internet Is A Serious Competitor for Casinos? Properties That Ignore
Cyberspace Do So At Their Peril
September 10, 2007
Casinos Shouldn’t
Panic At the Thought of An Audit; Conduct a Customer Service Audit and
Improve Your Profits
September 4, 2007
Casinos Have A
Multitude of Ideas At Their Disposal To Improve Service and Make Their
Guests Happy
August 27, 2007
Boost Customer
Service to A Level of Excellence By Understanding Guests and Industry
Competitors
August 20, 2007
Rewarding
Employees the Wrong Way is A Waste;
Get Effective Results with An Unbiased Recognition Program
August 13, 2007
Casino Executives
Can Learn A Lesson from Physics; When Customer Service Starts At the Top,
It Rolls Downhill
August 6, 2007
Casinos Cannot
Afford to Make Guests Unhappy And Lose Business Because of Poor Customer
Service
July 30, 2007
Lost Guests,
Dirty Premises Are An Opportunity for Casinos; Lend A Hand, Clean Things
Up to Boost Customer Service
July 23, 2007
Casinos Add A
Competitive Edge to Their Customer Service When They Think and Act in A
Proactive Manner
July 16, 2007
What Vibrations
Do You Give Off When Guests Walk In? A Positive Attitude is Crucial for
Great Guest Service
July 9, 2007
Casino Guests Want
An Outstanding Gaming Experience; Smiles Go A Long Way Toward Creating
That Great Visit
July 2, 2007
Customer Service Buddy Is Ideal
for Staying on Track And Being Accountable for Your Service Plan
June 25, 2007
Listening Is
Critical to Creating Casino Guest Advocates
June 18, 2007
Try A Little
Magic to Create Casino Guest Advocates
June 11, 2007
Mid-Level Casino
Managers Unprepared for Their Jobs Can Poison Employee Advocacy At the
Property
June 4, 2007
Create Casino
Guest Advocates By Being Nice to Customers
May 29, 2007
Great Service,
Guest Advocates Are A Necessity for Casinos
May 21, 2007
Excuses Not
Allowed As Casinos Create Guest Advocates
May 14, 2007
Casino Guests
Want An Outstanding Gaming Experience
May 7, 2007
Casinos Should
Win Guests’ Hearts in Big Way And Turn Them Into Advocates for the
Property
April 23, 2007
Casinos Must
Embrace Change and Focus On Guest Advocacy
April 16, 2007
Outstanding
Casino Guest Service is Priceless
April 9, 2007
Promptness Turns
Casino Guests, Employees Into Advocates
April 2, 2007
Use Praise to Turn
Casino Co-Workers Into Advocates
March 26, 2007
Boost Guest
Retention for Long-Term Casino Success
March 19, 2007
Questions Lead to
Outstanding Casino Guest Service
March 12, 2007
Casino Guests Are
Keenly Aware of Quality of Service
March 8, 2007
It’s Not Too Late
to Roll Out Better Casino Guest Service in 2007
March 5, 2007
Make Sure Ladies
Playing At Your Casino Feel Like A Queen
January 29, 2007
Patience Is
Critical to Providing Great Casino Guest Service
January 22, 2007
Offering Great Casino Guest
Service Is A Pleasant Experience
January 15, 2007
Observant Casino Employees
Provide Excellent Guest Service
January 8, 2007
Great Casino Guest
Service Leads to More Opportunities
January 2, 2007
No Exceptions
Allowed for Providing Casino Guest Service
November 27, 2006
Quality Casino
Guest Service and Money Go Hand In Hand
November 20, 2006
Motivation Helps
Casino Employees Not in the Service Groove
November 13, 2006
Great Service
Makes Casino Guests Feel Marvelous
November 6, 2006
Quality Casino
Guest Service Rolls Downhill From Senior Management That Shows Its
Commitment
September 25, 2006
Provide Great
Casino Guest Service By Just Doing It
September 18, 2006
Casino Employees
Know When Job Performance Is Great
September 11, 2006
Stellar Casino
Guest Service Generates Feelings of Joy
September 5, 2006
Casino Guests
Enjoy An Incredible Gaming Experience
August 28, 2006
Employees Make
Huge Difference in Casinos’ Success
August 21, 2006
Outstanding
Casino Guest Service Offers Immediate Benefits
August 14, 2006
Have Positive
Impact On Casino Guests By Providing Truly Outstanding Service
August 7, 2006
Being
Hospitable Is Important to Providing Outstanding Casino Guest Service
July 11, 2006
Casinos Should
Stop Worrying About Satisfaction And Focus Instead on Guest and Employee
Advocates
June 26, 2006
Deliver Great
Casino Guest Service By Being Prepared
June 19, 2006
Casinos Should
Wow Guests With Great Gaming Experience
June 12, 2006
Put Out Welcome
Sign for Casino Guests
June 9, 2006
Use the Alphabet
to Provide Great Casino Guest Service
June 5, 2006
Casino Customers
Want to Have Wonderful Time
May 30, 2006
Casino Guests
Look for Worth in Time, Money They Spend
May 22, 2006
Casino Guests
Want Properties to Feel Warm, Comfortable
May 15, 2006
Casino Employees
Must Pay Attention to Their Tone of Voice
May 9, 2006
Getting Back to
Basics: ABCs of Great Casino Customer Service
May 8, 2006
Casino Guests Are
Valuable Asset for Employees, the Property
May 1, 2006
Casino Customers
Want to Feel Valued
April 24, 2006
What Motivates
Casino Employees to Improve Guest Service?
April 17, 2006
Casino Employees
Need Incentives to Improve Guest Service
April 11, 2006
Casino Employees
Have A Multitude of Customer Service Ideas At Their Disposal That Work
April 3, 2006
360-Degree
Perspective Creates More Casino Guest Advocates
March 27, 2006
Improving
Casino’s Guest Service Is An Investment That Pays
March 20, 2006
Casinos’ Internal
Customers Help Provide Guest Service
March 13, 2006
Casino Employees
Should Take An Interest in Their Guests
March 6, 2006
Providing Great
Casino Guest Service Requires Intelligence
February 13, 2006
Best Business Practices Help Create Casino Guest Advocates
February 9, 2006
Turnkey System, Best Business Practices Will Help Casinos Transform Their Customers Into Guest Advocates
February 6, 2006
Turnkey System Helps Casinos Leverage Data Gleaned
From Measuring Degree to Which They Have Guest Advocates
January 30, 2006
Guest Advocates Are Key to Predicting Casino's Growth
January 23, 2006
What Is Likelihood Your Casino’s Guests Act As Advocates?
January 2006
World Renowned Company Leaks Secret to Success: Measure What Matters and Then Take Action
January 16, 2006
Casinos Are Off the Mark With Traditional Market Research That Emphasizes Guest Satisfaction
January 10, 2006
To Have Happy Guests, Casinos Must First Make Sure That Their Employees Are Also Enjoying Themselves Motivated Employees Help Create Guest Advocates
January 9, 2006
Casino Guests Are King and They Will Share Their Knowledge About Specific Properties With Others
January 3, 2006
Casinos Need Guest Advocates Who Spread the Word About Their Positive Gaming Experiences
December 27, 2005
Being Helpful for Casino Customers Boosts Service Level
December 19, 2005
Providing Great Casino Customer Service Is An Acquired Skill
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